How It Works

Each dough dollar spent earns ten points. We even throw in random surprises because, well, we like surprises. Plus you get $5 OFF for signing up. Points and rewards expire on a yearly basis.

How To Redeem

In-Store: To redeem rewards, go to the “Rewards” screen and select “Rewards”. Present your phone to the associate to scan.

In-App: To redeem rewards, proceed to checkout and click “Apply Rewards”. Select the offer you would like to use and it will be applied to your order.

Order Online

For a quicker way to feast log into your app and place an order for pick up!

Find Locations

Wherever you are, find the nearest Rotolo’s location wherever it is. Just use the Rotolo’s Rewards App, and the map shows the way to the za.


REWARD FAQs


  • What is happening to the previous rewards program?

    The previous rewards programs are going away as we launch a new Rotolo’s rewards app. We’ve included some common questions for you below. You can always reach out to us at marketing@rotolos.com with any additional questions or concerns.

  • Will my loyalty points transfer?

    If you were registered with our previous rewards program with a valid email address – please use that same email to log in to the new program and all points should have transferred.

  • How do I sign up for the new Loyalty program?
    signup.thanx.com/rotolos/join
  • How are points calculated?

    You are awarded 10 points for every dough dollar you spend, excluding gift card purchases and discounted items.

  • How do I earn points?

    • In-Store purchase: You can earn points by scanning your mobile app at the register. Go to the “Rewards” screen and select “Rewards Card”. Present your phone to the cashier to scan
    • In-App purchase: There is no action needed. Points will be automatically added onto your account
    Please note that you will not receive points for tax, tip, discounts, applicable feeds, or gift card purchases.

  • When do I get my points?

    Points can take 24 hours to be added to your account. If you still do not see your points after 24 hours, please email guest.support@thanx.com

  • How do I check my points balance in the app?

    You can track your current points balance by navigating to the “Rewards” screen of the App once you log into your account.

  • Do points expire?

    Points that are earned expire after a full calendar year.

  • Can I earn points for purchases made through a third-party courier?

    Purchases made through third-party ordering apps or websites (Postmates, etc.) do not count toward reward progress.
    You will only earn points for orders placed directly on the app or in one of our store locations. Navigate to the “Find Us” page to view a store near you.

  • Can points be added if I forgot to scan my rewards card?

    Absolutely! Please email guest.support@thanx.com within one week with your receipt and we will retroactively add the points onto your account for you.

  • Do rewards expire?

    Rewards that are earned expire after a full calendar year.

  • What are the rewards available?

    500 points – Free Garlic Parm Bites
    800 points – Free Spinach & Artichoke Dip
    1200 points – Free OG Cheesestick
    2500 points – RCC Free Deluxe (13″)
    2500 points – RP Free Deluxe (14″)

  • How can I redeem a reward?

    In-Store: To redeem rewards, go to the “Rewards” screen and select “Rewards Card”. Present your phone to the associate to scan.
    In-App: To redeem rewards, proceed to checkout and click “Apply Rewards”. Select the offer you would like to use and it will be applied to your order

  • Can I redeem multiple rewards in an order?

    Only one reward can be redeemed per order.

  • How do I view my rewards history?

    You can view reward redemptions by going to the “Rewards” screen. This will show a complete list of all rewards used.

  • When do I get my rewards? Can I earn rewards and use them in the same order?

    Rewards are credited to your account post-purchase. If your order has enough points for you to earn a reward, that reward will be available for use on your next order. Please note that rewards may take 24 hours to be added to your account.