How It Works

Each dollar spent earns two points. We even throw in random surprises because, well, we like surprises. Plus you get Garlic Parm Bites for signing up.

iPhone mockup points

How To Redeem

In-Store: To redeem rewards, go to the “Rewards” screen and select “Rewards Card”. Present your phone to the associate to scan.

In-App: To redeem rewards, proceed to checkout and click “Apply Rewards”. Select the offer you would like to use and it will be applied to your order.

iPhone QR code

Order Online

For a quicker way to feast log into your app and place an order for pick up!

iPhone menu items

Find Locations

Wherever you are, find the nearest Rotolo’s location wherever it is. Just use the Rotolo’s Rewards App, and the map shows the way to the za.

iPhone locations

REWARD FAQs


  • What is happening to the previous rewards program?

    The previous rewards programs are going away as we launch a new Rotolo’s rewards app. We’ve included some common questions for you below. You can always reach out to us at loyalty@rotolos.com with any additional questions or concerns.

  • Will I keep my previous loyalty points?

    If you were registered with our previous rewards program with a valid email address, please reach out to us at loyalty@rotolos.com

  • How do I sign up for the new Loyalty program?

    you should have received an email from ‘rotolosmembers@incentivio.com’ to reset your password to sign into the new rewards account. You will need to download the new Rotolo’s App.
    Step 1: Download the Rotolo’s App
    Step 2: Click “sign-in” and click “forget password” to reset your password. Enter in the email address associated with your previous Rotolo’s rewards account.
    Step 3: Receive and open the email to create a new password.

  • How are points calculated?

    You are awarded two (2) points for every dollar you spend, excluding gift card purchases and discounted items.

  • How do I earn points?

    • In-Store purchase: You can earn points by scanning your mobile app at the register. Go to the “Rewards” screen and select “Rewards Card”. Present your phone to the cashier to scan
    • In-App purchase: There is no action needed. Points will be automatically added onto your account
    Please note that you will not receive points for tax, tip, discounts, applicable feeds, or gift card purchases.

  • When do I get my points?

    Points can take 24 hours to be added to your account. If you still do not see your points after 24 hours, please email us at loyalty@rotolos.com.

  • How do I check my points balance in the app?

    You can track your current points balance by navigating to the “Rewards” screen of the App once you log into your account.

  • Do points expire?

    Points that are earned do not expire.

  • Can I earn points for purchases made through a third-party courier?

    Purchases made through third-party ordering apps or websites (Postmates, etc.) do not count toward reward progress.
    You will only earn points for orders placed directly on the app or in one of our store locations. Navigate to the “Find Us” page to view a store near you.

  • Can points be added if I forgot to scan my rewards card?

    Absolutely! Please send us an email at loyalty@rotolos.com within one week with your receipt and we will retroactively add the points onto your account for you.

  • Do rewards expire?

    Rewards do not expire.

  • What are the rewards available?

    75 points – free dessert
    125 points – Free salad
    150 points – Free calzone
    175 points – Free famous cheesestick
    200 points – Free pasta
    300 points – Free wrap/sandwich/handhelds
    400 points – Free pizza
    500 points – Free 16 wings

  • How can I redeem a reward?

    In-Store: To redeem rewards, go to the “Rewards” screen and select “Rewards Card”. Present your phone to the associate to scan.
    In-App: To redeem rewards, proceed to checkout and click “Apply Rewards”. Select the offer you would like to use and it will be applied to your order

  • Can I redeem multiple rewards in an order?

    Only one reward can be redeemed per order.

  • How do I view my rewards history?

    You can view reward redemptions by going to the “Rewards” screen. This will show a complete list of all rewards used. You can go to your “Inbox” to view all available offers and rewards.

  • When do I get my rewards? Can I earn rewards and use them in the same order?

    Rewards are credited to your account post-purchase. If your order has enough points for you to earn a reward, that reward will be available for use on your next order. Please note that rewards may take 24 hours to be added to your account.