Rotolo’s App

The previous rewards programs are going away as we launch a new Rotolo’s rewards app. We’ve included some common questions for you below. You can always reach out to us at marketing@rotolos.com with any additional questions or concerns.

If you were registered with our previous rewards program with a valid email address, please reach out to us at loyalty@rotolos.com

you should have received an email from ‘rotolosmembers@incentivio.com’ to reset your password to sign into the new rewards account. You will need to download the new Rotolo’s App.
Step 1: Download the Rotolo’s App
Step 2: Click “sign-in” and click “forget password” to reset your password. Enter in the email address associated with your previous Rotolo’s rewards account.
Step 3: Receive and open the email to create a new password.

You are awarded two (2) points for every dollar you spend, excluding gift card purchases and discounted items.

• In-Store purchase: You can earn points by scanning your mobile app at the register. Go to the “Rewards” screen and select “Rewards Card”. Present your phone to the cashier to scan
• In-App purchase: There is no action needed. Points will be automatically added onto your account
Please note that you will not receive points for tax, tip, discounts, applicable feeds, or gift card purchases.

Points can take 24 hours to be added to your account. If you still do not see your points after 24 hours, please email us at loyalty@rotolos.com.

You can track your current points balance by navigating to the “Rewards” screen of the App once you log into your account.

Points that are earned expire after a full calendar year.

Purchases made through third-party ordering apps or websites (Postmates, etc.) do not count toward reward progress.
You will only earn points for orders placed directly on the app or in one of our store locations. Navigate to the “Find Us” page to view a store near you.

Absolutely! Please send us an email at marketing@rotolos.com within one week with your receipt and we will retroactively add the points onto your account for you.

Rewards that are earned expire after a full calendar year.

75 points – free dessert
125 points – Free salad
150 points – Free calzone
175 points – Free famous cheesestick
200 points – Free pasta
300 points – Free wrap/sandwich/handhelds
400 points – Free pizza
500 points – Free 16 wings

In-Store: To redeem rewards, go to the “Rewards” screen and select “Rewards Card”. Present your phone to the associate to scan.
In-App: To redeem rewards, proceed to checkout and click “Apply Rewards”. Select the offer you would like to use and it will be applied to your order

Only one reward can be redeemed per order.

You can view reward redemptions by going to the “Rewards” screen. This will show a complete list of all rewards used. You can go to your “Inbox” to view all available offers and rewards.

Rewards are credited to your account post-purchase. If your order has enough points for you to earn a reward, that reward will be available for use on your next order. Please note that rewards may take 24 hours to be added to your account.